Shipping And Returns
For your convenience, we offer the option for you to place your order online and pick-up your order in-store. Simply place your order online and select the "In-Store Pick-Up" (free) shipping option at time of checkout. We'll prepare your items and notify you when they are ready for pick-up. Then simply stop by the Boutique during normal business hours and pick-up your order. There is no additional charge for this service.
FREE Shipping Promotion
FREE shipping on your entire first order (excluding [re]design with Prima wholesale orders). Minimum order of $75.00 before taxes applies to qualify for this promotion. Simply use promo code "first" at time of checkout and receive FREE shipping on your entire first order. Please note that orders using the FREE shipping promotion will be shipped via Canada Post Expedited Parcel Service regardless of the shipping service selected at checkout. Larger orders will ship via a ground transportation company.
Currently we only offer shipping services to locations within Canada (10 provinces only).
We try to ship our orders within one business day of being received. Small orders will be shipped via Canada Post (Expedited Parcel), while larger orders will be shipped via a ground transport company.
Wholesale orders for [re]design with Prima products will usually ship within one to two business days. However wholesale orders containing back-ordered product may be held in order them to ship complete. Customers have the option of having back-ordered products refunded immediately so that their orders can ship sooner.
If you have questions about the status of your order, please check your account and tracking number first before contacting our customer service team.
We make every effort to charge fair and accurate shipping costs. All orders ship under either our 4-tier flat rate system or an automatically calculated rate. All rates will be presented at time of checkout and you choose what is best for you. Therefore, the more you order, the better the shipping cost per item.
Here are our current flat rate shipping offerings:
* These flat rate fees DO NOT apply to wholesale orders for [re]design with Prima products. Wholesale orders ship with a flat fee of $25.00 + HST per order, regardless of size (order must be a minimum of $150.00 before taxes). Extra shipping fees apply to back ordered items unless they ship along / are combined with a new order.
Our policy covers 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Refunds will only be considered for orders that arrive at your location which are damaged or leaking. Select your colours carefully as we will only offer refunds for damaged goods.
If you receive damaged good(s), please contact us at firstname.lastname@example.org to begin your refund process. In order to complete your return, we require a receipt or proof of purchase, and photos of the damaged product and packaging.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items: Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges / Replacement (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should direct your product to: Gratefully Restored, 178 Foundry Street, Baden ON N3A 2P7, Canada
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The products must arrive at our location undamaged in order for a credit to be issued to your account, so please pack carefully.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.